- September 30, 2021
- Catagory Workplace
Remote work technology continues to be a prime target for cybersecurity attacks.
Recent research released by Tenable in collaboration with Forrester found that nearly three quarters of organizations have traced recent cyberattacks that have impacted their businesses to vulnerabilities in remote work technology. Even before the pandemic began, the traditional perimeter around enterprise IT infrastructure had become rather porous due to increased mobility of workers and cloud adoption. With a hybrid workforce that has fully embraced remote access tools, cloud services, and personal devices, that perimeter is pretty much gone.
The Tenable / Forrester research found that 80 per cent of security and business leaders say remote work has put their organizations at higher risk because IT teams lack visibility into remote employee home networks as more than half of remote workers use a personal device to access work data. This has meant three quarters of cyber attacks are targeting remote employees. Threat actors are also exploiting third-party software providers or leveraging vulnerabilities in those products, with 65 per cent respondents linking those compromises to recent cyberattacks.
For small and medium-sized businesses, it can be challenging to invest a great deal of money in security technology and dedicated IT staff, but there several core things that can help to better protect remote work technology from cybersecurity attacks.
- Use a Virtual Private Network (VPN): Implementing a VPN for anyone accessing corporate data and applications via the Internet provides an additional layer of security via multi-factor authentication and should be required for anyone looking to access valuable company intellectual property and other sensitive data.
- Use complex passwords: Many employees opt for simple passwords they can remember and use them for more than one application or website, which means once a hacker guesses one of them, they have access to a great deal of private information. Since these can be difficult to remember, consider implementing password encryption software that stores usernames and passwords without the need to know what they are because the information is encrypted from the start.
- Educate everyone: Having the right technology in place only goes so far; you need a culture where all employees understand the need for complex passwords, log in via VPNs, and recognize phishing attacks and other suspicious emails. In addition to employee training, set aside a budget for your cybersecurity team to attend webinars and other courses that help them keep up with an ever-changing threat landscape.
- Keep everything up to date: Whether it’s hardware or software, getting behind upgrades and patches is sure fire to create vulnerabilities that threat actors will support. While much of this can be automated, you should have a program in place to verify all necessary updates are done on schedule.
- Pick a reputable cloud service provider: A great deal of security misconfigurations that lead to data breaches are the result of connecting with the many cloud services available to businesses today. Make sure your chosen providers have a solid track record on the security front and understand what they’re responsible for securing and what must be done at your end.
Keeping ahead of cybersecurity attacks has always been a challenge and the remote work era hasn’t made it easier. Consider seeking out a managed security services partner who can help you evaluate your security posture, implement new technologies and policies, and automate where possible so that your business is a less appealing target for threat actors.
- September 16, 2021
Security misconfigurations continue pose to a threat to organizations, and remote work hasn’t helped. However, how you configure cloud security is just as critical as end user behaviour.
The shift to remote work not surprisingly has led to a spike in cyber attacks just as organizations were spurred by the pandemic to accelerate adoption of the cloud. These conditions mean security misconfigurations can have an even bigger impact on overall security posture.
Threat actors are drawn to security misconfigurations
As remote work continues and endpoints flourish for other reasons, such as IoT and edge computing deployments, it’s essential to have a full inventory of all your internet-connected digital assets, whether it’s the laptops of your remote workforce or the cloud applications they’re accessing. Threat actors are working hard to compromise all your digital assets, and security misconfigurations for a single cloud application can give them an opening to gain broader access to your infrastructure.
Security misconfigurations are ultimately a form of human error, which are generally a bigger threat to your organization than technology flaws and failures. Among the ones to be mindful of are forgetting to remove unused access permissions, setting up incorrect access, or creating overly permissive rules. Even before the massive shift to remote work, network infrastructure even small and medium businesses have become increasingly dynamic with the adoption of the cloud and mobile technologies.
Having strong policies as a baseline combined with automation can help you avoid security misconfigurations that lead to costly data breaches.
Automation requires visibility
Automation is essential if you want to stay ahead of threat actors, but you to have visibility into the devices, assets, and processes before you do it.
One thing you must watch out for is shadow IT, whether it’s software or hardware. Employees or even lines of business sometimes find their own solutions out of expediency without understanding their impact and the doors that are open to hackers due to security misconfigurations. These either need to be excised from your organization or made officially part of your digital asset inventory. You need to fully understand what your inventory is and conduct regular updates, especially as remote work continues, and employees come and go.
Having the right people in place can also help you avoid security misconfigurations, whether it’s cybersecurity specialists or making sure all employees have a solid understanding of good security hygiene. However, there’s only so much internal talent development can do given all the pressures faced by an IT team today, and good security people are in high demand.
Given these challenges, you should consider tapping into the expertise of a managed security services provider that can help you evaluate your infrastructure, develop strong policies, and implement automation so you can mitigate the impact of security misconfigurations.
- July 30, 2021
- Catagory Workplace
The hybrid workplace may be the new normal, but the high number of data breaches due to the pandemic don’t have to be. The solution is recognizing that people can be the cause of security incidents but also play a part in preventing them.
The “human element” is involved in as much as 85 percent of all data breaches, according to Verizon’s 2021 Data Breach Investigations Report. That’s actually good news—it means there are cultural changes that can be made to influence employee behaviours that will improve hybrid workplace security.
People still fall prey to scams
There are several areas where security is vulnerable because of how people behave, often without any intent to put cybersecurity and data privacy at risk.
The first is around privilege abuse, according to the Verizon study, wherein users have access to IT systems, data and applications that over time leads to compromised credentials that allow threat actors to access sensitive information. In most cases, the privileged user isn’t intentionally looking to cause their organization harm and the data exposure is accidental. However, a disgruntled employee can cause a lot of damage.
In the meantime, employees still fall for phishing scams, and the number of instances where people fall for these socially engineered malicious messages rose significantly during the pandemic, according to Verizon’s analysis. Examples of these scams include payment/delivery scams, invoice phishing, tax-themed phishing, and downloads. Remote workers are more likely to fall for phishing scams, which makes their prevention especially critical for improving hybrid workplace security.
Many data breaches are accidental, but these accidents shouldn’t be confused with carelessness, which can include credentials that aren’t regularly updated or failure to use multifactor authentication. Cybersecurity technologies only go so far without having a standard of behaviour throughout the organization. Employees must be held accountable—effective hybrid workplace security depends on culture as much as technology.
Meet people where they are
The hybrid workplace solidifies the need for every employee to do their part to foster company-wide security rather than putting on the onus on a small group of IT experts to implement and manage cybersecurity technologies. This where the human element becomes part of the solution, not just the potential cause of data breaches.
While it’s critical that remote workers do their best to secure their home office environment, it can be overwhelming for them. Communication and training go a long way to helping them develop good security habits, as well as streamlining the process as much as possible. It’s also important to remember that in the hybrid workplace not all remote employees are the same. Some are experienced road warriors and power users who innately understand they need to secure their mobile endpoints, while other users have got a tad complacent over the years because they’re always online.
Employees who have traditionally worked in offices and felt comfortable leaving their workstation unsecured for a few minutes may not fully appreciate that hybrid workplace security requires a shift in behaviour. There are also always employees who value efficiency over all else, so if they perceive security measures as a barrier to productivity, they will always find shortcuts and workarounds.
Make people part of the solution
Hybrid workplace security needs tools and processes with a short learning curve for all employees to they can be easily adopted and understood as an enabler.
Balancing the human element and technology is critical to securing the hybrid workplace due to its inherent flexibility—employees are shifting constantly between their work and personal lives throughout the day, and that includes the devices they’re working on. Each device along with the software and operating systems they’re running now fall under the purview of corporate security.
From a technology perspective, it means technologies such as Identity and Access Management (IAM) tools are more essential than ever, as are robust security protocols and employee training. However, these must be seen as an enabler, not a roadblock to getting things done. The least technologically savvy employee must be able to blend their daily task with good security habits without a steep learning curve.
Hybrid workplace security requires the creation of a security-first culture that puts people at its centre by enabling them to improve their workflow while doing their part keep the business secure.
- May 18, 2021
- Catagory Security
The Zero Trust model for security isn’t new, but it’s getting more attention due to the massive shift to remote work.
Also known as the Zero Trust Network or Zero Trust Architecture, it’s a model that was first created more than 10 years ago by then Forrester Research analyst John Kindervag. It has since become more mainstream thanks in part due to the evolution of security technologies, but also because remote work has made it more challenging to secure enterprise networks.
The ABCs of Zero Trust
Zero Trust isn’t just a suite of technologies you buy. It’s a security model based on the foundational belief that organizations shouldn’t automatically trust anything inside or outside its perimeter—every connection must be verified, whether it’s an endpoint, switch or IP address if the organization is to prevent breaches.
Even before the massive uptick in remote work last year, the Zero Trust model recognized that organizations already have an increasingly porous network perimeter—it was no longer a castle surrounded by a moat. The old model assumed everything already inside was cleared for access. The Zero Trust model is a paradigm shift in that it assumes everything is a threat it until it’s certified safe. It also recognizes that once a hacker gains access via a single vulnerable spot, they can easily move around the enterprise network and attain increasing levels of access.
Zero Trust combines technologies with governance policies as to segment access at a granular level, taking into account the user, their location, and other information to decide whether to authorize any user, device or application. It’s not enough to authenticate the user, even if it is the CEO or CFO, but also the device they are using to gain access to the enterprise network, and where they are physically. Even if the user can be authenticated, policy may decide that the location—a coffee shop Wi-Fi hotspot, for example—isn’t secure enough. Or, it may decide that the user can’t access the network with a personal device, only one that was issued by the organization.
While technologies such as multifactor authentication, analytics, encryption, and file system permissions all play a role in a Zero Trust architecture, governance policies and good habits are just as critical to realizing its benefits, and that includes remote work environments.
Applying Zero Trust to Remote Work
For organizations to truly benefit from a Zero Trust model in the era of remote work, the same mindset must be brought into the home.
Whether they’re accessing the Internet for work or personal reasons, users need to apply a Zero Trust approach that keeps the wrong people out. And it’s more than just security awareness training or a strong password policy. Users at home should always be questioning every interaction online, including emails and texts with links, and communications that seem out of character by the sender, even if it appears to come from an official source. Phishing attempts and other attacks rely heavily on complacency, so a Zero Trust requires vigilance out of habit.
A common threat to enterprise network security in the remote work era is sharing passwords across work and personal devices and granting access to corporate devices to family members for personal use. The average person may think this is harmless, but a Zero Trust model requires that every employee think about their behaviour from a security perspective. Careless uses of a corporate device by a family member could compromise the enterprise network and lead to a data breach.
Zero Trust means password and device sharing a no-no. Every home user should have their own separate passwords and device as much as possible, and devices should either be for personal use or corporate use, not both.
These habits and overall mindset are essential to successfully applying a Zero Trust approach to security in the organization, regardless of where employees are doing their work. Having the right technology is a critical enabler, but you need the right governance policies and employee engagement if you’re to fully secure your business.
- April 29, 2021
- Catagory Security
If you’re looking for ways to secure remote work environments, there’s no shortage of dos and don’ts.
And while there’s always a danger of impeding employee productivity with cumbersome security, there are polices and procedures that balance threat protection with efficient business operations so that you can secure remote work environments without creating barriers to getting things done. Often, it’s just as much about how you implement security, not just what implement.
Encryption should be end to end
Security implementation should never be half-hearted, which is why bi-directional encryption of data and communications is an essential enabler of secure remote work environments. Ideally, you should embrace the cloud so you can leverage a web platform that is completely secure so it’s the primary means for remote employees to get their work done. You should also use strong VPN connections to secure remote work environments. All it takes is one vulnerable employee to be exploited by a threat actor to put your entire network at risk.
Secure all devices
Similarly, all workstations and devices accessing applications and data via your network must be fully secured without any workarounds—that includes the executive team. Giving one employee a pass to use a smartphone or laptop that doesn’t adhere to security policies and procedures is a data breach waiting to happen. Take advantage of tools that evaluate the vulnerability of all devices, and make sure all of them can be managed and updated from a central location by the IT team.
Contain any breaches
Because it only takes one device or one employee to open the door to the broader network, you need to secure remote work environments in such a way where access to a single workstation doesn’t lead to wider access to other systems. Your policies, procedures and chosen tools should mitigate against a domino effect where a single intrusion via one employee’s credentials or workstation can lead to threat actors taking down other systems or your entire network.
Clearly define security policies and communicate goals
Secure remote work environments are more likely to stay secure if you clearly outline security objectives and make it easy for employees to comply. Otherwise, they will find workarounds to make their lives easier, thereby making any security policies and procedures ineffective.
Put someone in charge
Even smaller organizations should designate someone to act as their Chief Information Security Officer (CISO), even if it’s not their only duties on the IT team. The organization will benefit from someone taking point on all things security, including the selection and implementation of tools, the development of policies and procedures, and being the point of contact for both employees and the executive team.
Even if you do have an IT team member who takes on responsibility for security, you may find there’s value in getting external support to help secure remote work environments. A Managed Security Services Provider can help you evaluate your current security posture, make recommendations, and help deploy the right tools, either on a project-by-project basis or through an ongoing partnership.
- April 19, 2021
- Catagory Security
Securing remote workers is a never-ending job, regardless of how many there are at your organization, because there’s always new threats and new attack surfaces to protect.
After a while, it becomes clear to any cybersecurity expert that there are both do’s and don’ts when it comes to securing remote workers. These lessons are based on hard-won experience—in some cases because they’ve experienced a serious breach. However, there’s no reason that every organization needs to learn the hard way, so here’s some of the top mistakes your organization and your employees should avoid when securing remote workers, followed by do that are proven to work.
What not to do when securing remote workers
There’s many things employees shouldn’t do with their office computer and it’s important that you have policies in place to keep them from doing them.
- Don’t tolerate workarounds: Good security should never get in the way of employee productivity or impede business success, but it’s not uncommon for cybersecurity practices to constrain workers so that prompt them to find a way around a security policy. These workarounds might include employees using personal computers to access corporate networks and data without proper vetting of IT or exchanging documents using their personal email addresses saving passwords in the browsers. Employees need to understand the rules are there for reason.
- Do not ignoring warning signs: With more workers at home, it’s even harder to keep an eye on your fleet of workstations, so you need to make sure employees aren’t ignoring any hints their computer at home is under attack. Unexpected browser pop-ops or a sudden change in user settings are signs that unauthorized changes have been made and that the employee’s workstation has compromised. Ignoring these signs could lead to a much bigger problem that could impact the network security of the entire organization.
- Don’t let family use the company computer: With a corporate workstation at home during the pandemic, family members of remote workers may be tempted to use it for non-work-related activities that can lead to clicking on a link that infects the devices and compromises company data and applications.
- Don’t delay software updates and patches: When employees are in the middle of getting work done, they may be inclined to postpone much needed software updates and scheduled security scans when prompted. But the best way to keep workstations secure, no matter where they’re located, is by making sure they have the latest software updates, virus definitions, and other patches. Even in the era where many use Software-as-a-Service (SaaS) applications, operating system and application updates are still critical for robust security.
A few do’s that can go a long way
Some of the above don’ts suggest some do’s that should be happening instead, but here are few other key other do’s that go a long way to securing remote workers.
- Empower and train your workers: If employees understand why security measures are put in place and are given ways of getting things done quickly and efficiently without workarounds, they’re a great asset for protecting the organization. When you have the right people with the right training, it’s hard for a threat actor to gain a foothold within you network.
- Make the move to the cloud: If you haven’t already, migrate your data and applications to the cloud as much as possible. The fewer applications and data that reside on the workstation, the better. While SaaS security has its own set of challenges, a centralized cloud approach is easier to manage, especially in a pandemic, and easier anytime for SMBs with limited IT resources.
- Take a zero-trust approach: The cloud can be an effective security enabler for taking a Zero Trust Network Access (ZTNA) stance. It’s a mindset that’s becoming increasingly preferred because it assumes anything in a network can be a threat and separates remote workers from the network. User access is determined by third-party cloud provider to manage verifications and access to applications. If users don’t have the credentials, then they can’t access data and applications they’re not supposed, even they are legitimately employees of the company.
- Get second a opinion: When it comes to evaluating your security posture, it never hurts get an outside to take a look at what you’re doing and making sure it’s aligned with your goals. And if you’re new to securing remote workers, a Managed Security Services Provider can fill in the gaps, whether it’s just a risk assessment with recommendations or helping with ongoing management of your network security.
The security landscape dynamic even when you don’t have many employees working from home. Having clear policies and procedures in place is an important foundation for securing remote workers, but partnering with a managed services provider that can help you leverage the cloud, implement best practices and policies, and spot common pitfalls improve your overall security posture no matter how many remote workers you have.
- March 31, 2021
- Catagory Security
Software-as-a-Service (SaaS) applications are especially appealing when you’ve got more of you’re your employees working from home, but it’s easy to fall into the trap of believing SaaS security is less vulnerable than the rest of your network security.
Although some SaaS security is baked into the applications by the software provider, the 50 per cent increase in cloud usage for enterprises across all industries in 2020 means the number of threats have increased exponentially, according to IBM Security’s 2020 Cost of a Data Breach Report. It found attacks directed at cloud services, particularly collaboration tools such as Office 365, have increased 630 per cent. Remote work due to the pandemic has been a big contributor to SaaS security incidents, as three quarters of survey respondents reported that discovery and recovery time from data breaches has significantly increased.
It’s not surprising that SaaS security is an increasing concern as threat actors will always go after applications, systems and tools that are popular with businesses and users—it increases the likelihood of success because for them, it’s a numbers game. The increase in attacks is a reminder that regardless of the cloud platform you choose, your provider does bring a lot to the table in terms of SaaS security. However, when you have more than one provider and multiple SaaS applications deployed, you must remember that SaaS security is a shared responsibility.
The increase in cloud and SaaS applications deployments coupled with a dramatic increase in remote workers means organizations need a framework to guide their SaaS security.
Complexity threatens SaaS security
When you have so many applications and systems in place, adequate SaaS security can be a challenge, even when cloud providers include their own security controls. Even without the uptick in remote work, endpoints have continued to grow as workers access data and applications from multiple devices from wherever is convenient for them.
With each and every worker, endpoint, and application added to the enterprise network, SaaS security becomes more susceptible to threats because the overall attack surface is larger. Because data is spread across many different applications and environments, the complexity and sprawl raises the risk of compliance and data breaches. Even before the pandemic hit, there was a growing need to bolster SaaS security as lines of business are increasingly spooling up applications as needed, independent of IT supervision—departments such as marketing, human resources, and finance all have their own SaaS applications accessing and managing critical business data and intellectual property.
Organizations may be inclined to add more and more security tools, but the more solutions you have in place, the more work there is to configure, maintain and update them. More people are needed to understand the interfaces and nuances of each and every security tool.
Without some sort of playbook or strategy, SaaS security can quickly become unmanageable.
SaaS security requires a framework and tools
It’s not realistic to have a single security solution to protect all data and applications, but your SaaS security strategy needs to be proactive, not reactive, and ensures your IT team isn’t overwhelmed by alerts from multiple dashboards.
One approach to keep your SaaS security posture robust is what research firm Gartner defines as SaaS Security Posture Management (SSPM), which is part of its SaaS Security Framework. SSPM tools allow for enhanced controls to better secure SaaS applications and data through monitoring native SaaS security configurations, automation of remediation, and reporting non-compliance. The key to any good SSPM solution is the capability to assess your SaaS security posture in a manner that’s automated and customized, according to Gartner. Much like compliance, SaaS security is a continuum that requires constant monitoring and adjustment.
Although SSPM solutions add to the arsenal available for IT teams to establish strong SaaS security, adopting them and moving to a framework that allows these SSPMs to streamline processes, automate workloads and reduce demands on the IT staff do require some upfront work. While cloud providers who are delivering SaaS applications can play a role in helping to configure these solutions to secure their applications, you should consider partnering with a Managed Security Services Partner (MSSP) who can advise on your overall SaaS security, as well as implement and even manage it on an ongoing basis.
- March 16, 2021
- Catagory endpoints
In the era of remote work, having a robust endpoint protection platform (EPP) in place is even more critical for maintaining network security. If you’re struggling to scale up to effectively secure each and every endpoint, you need to consider a cloud-based solution.
Even after many employees return to the office post-pandemic, a cloud-based EPP will continue to be essential for safeguarding organizations that have a great deal of remote workers because it makes it easier and more cost-effective to protect any workstation regardless of location, whether it’s desktop or laptop computer, or a smartphone or a tablet.
Prevention is just the beginning
An EPP is more than just anti-virus—it combines next-generation antivirus with more advanced security tools that leverage detection technologies such as signature matching, behavioral analytics, anomaly detection, and machine learning.
While different EPP offerings vary in features and functionality, there are a few things that should be included in any solution you may be considering. For starters, it should be able to prevent bad things from affecting your systems, such as malware and ransomware attacks, by applying behavioral analysis and machine learning to ward against file-based and fileless malware. It should also provide a great deal of endpoint control, including the ability to configure firewalls, ports, and devices.
But while prevention is table stakes in an EPP, you should be looking for more proactive capabilities if you’re to keep pace with the threats to your cybersecurity
Be more responsive
You shouldn’t just settle for comprehensive detection capabilities in an EPP. Because there are so many threat vectors to manage, you want to be able to respond automatically and effectively whenever possible.
To this end, EPP solutions are adding detection and response (EDR) capabilities so that you can detect, investigate, and remediate through automation capabilities, while also having the ability to customize the platform for your environment. Today’s EPP and EDR platforms recognize that the sheer volume of security alerts are far more than cybersecurity analysts can address without being able to automate some tasks.
Ideally, you want to streamline the number of tools implemented by your cybersecurity team—one per category is enough, although it’s fine if you want to take a best-of-breed approach rather than a single solution. However, having multiple firewall products to manage creates more problems than it solves. Open source solutions may also make sense because you can leverage the community support optimize them for more effective security. You should also keep the door open for integration with third-party solutions that add specific capabilities you need to secure your environment.
Ideally, an EPP implementation should not only improve security but also productivity of your IT staff, which is why it’s important to avoid complexity.
Simplify security with a partner
An EPP doesn’t have to be yet another costly cybersecurity implementation that must be maintained and managed. Cloud-based solutions facilitated by a managed service provider along with their team can help with detection and incident response, and even proactive activities such as hunting and penetration testing.
For smaller organizations, tapping into the expertise of a managed security services and availing itself the capabilities of a modern, cloud-based EPP can go a long way to keeping up with endpoint security requirements and mitigating the threats that come with a remote workforce.
- February 25, 2021
- Catagory Security
The ability to work anywhere was already driving cloud security trends before the pandemic hit, but remote work played a heightened role in 2020 and will continue to do so as employers maintain a hybrid approach to staffing—many will continue to work from home even once others return to the office.
That means many of the cloud security trends we’ve seen over the last year will continue for the foreseeable future, and the cloud will be part of the solution in securing proliferating endpoints.
Remote work has led to more attacks and shoring up of cloud security as endpoints proliferate. Mix in adoption of 5G networks and SD WAN, and you’ve got a recipe for even more attack surfaces that look tempting to hackers. Cybersecurity teams need see every endpoint connected to the network and how they impact cloud security as users connect to public services as well as those still run on-premises and some delivered by managed service providers.
Cloud security misconfigurations
As remote work remains a reality for many employees, it unfortunately means misconfigurations of cloud security will continue to pose a risk to the organization. Easily providing access to applications and data to many users and endpoints requires a robust security strategy that enables IT teams to see all the data traffic traversing its corporate network and across various cloud services. It’s critical that they understand who is responsible for securing what, as it can differ depending on the cloud service provider while improving identity and access management adding better cloud security controls. This should include the use of multifactor authentication to protect user credentials and help to avoid common threats such as phishing attacks.
Continued reliance on VPNs
Virtual Private Networks (VPNs) have always been an essential tool for enabling remote work, and they will continue to be necessary to enable employees to access the corporate network securely. Provisioning, maintaining, and securing them through robust encryption will continue to be a high priority task for cybersecurity teams as relying on consumer grade VPNs downloaded by home users for personal devices present too much risk to the organization.
Security awareness training
End user behaviour has always had an impact on cloud security, but as remote work continues, organizations must make sure they put time and resources into cybersecurity awareness training from the C-level on down. Every employee, including remote workers, must understand how data breaches and other security incidents, whether caused by threat actors or honest mistakes, can disrupt business operations and the resulting consequences.
The answer is in the cloud
As much as remote work poses a threat to cloud security, the cloud is likely to provide the solution. The traditional network perimeter has arguably been long gone for years with the rise of the cloud, distributed and global workforces, and the Bring-Your-Own-Device (BYOD) trend that is now par for the course.
Just as many applications and data now reside in the cloud, organizations need to transition to more security being delivered via the cloud, and that includes the securing of endpoints. Cloud-delivered endpoint protection platform (EPP) will become essential for safeguarding organizations that have a great deal of remote workers, even after many employees return to the office.
EPP will make it easier for you to protect any workstation regardless of location, whether it’s desktop or laptop computer, or a smartphone or a tablet. And while this may look like yet another time-consuming and costly cybersecurity implementation that must be undertaken, it’s something an experienced managed service provider can help you to cost-effectively deploy and manage to maintain both security and availability of applications and data as remote work continues.
- January 14, 2021
- Catagory Security
It’s still open for debate as to whether remote work is here to stay for everyone, or if a year from now everyone will back in the office. Reality is probably somewhere in between, which means IT teams must find a balance between security and keeping employees productive.
In many ways, the Covid-19 pandemic accelerated trends already in play as better connectivity and cloud computing have made it easier for workforces to be more geographically distributed. Instead of corporate satellite offices with small teams, however, we have home-based offices of one.
IT teams need to assume that there will be at least a hybrid workforce for the foreseeable future and that security for remote work will continue to be a high priority. The trick is to keep the organization secure without impeding productivity.
Hybrid workforces work odd hours
The age of remote work is more than just applying security to more endpoints accessing the corporate network. IT teams need more management tools to support remote workers while extending support hours as employees embrace less traditional schedules to accommodate their home life. Digital workers are expected to embrace “time blocking” and “time slicing” to juggle all their commitments.
IT teams will need to bolster their own remote collaboration capabilities so members can work more efficiently with each other, but also with other departments, such as human resources to onboard new staff remotely. This includes provisioning new remote workers with corporate-issued equipment or configure their personal devices.
In addition to supporting remote work, we are likely to see a move toward “hoteling,” which is when employees book an on-site work site for a few hours or a day. These facilities must also be equipped and provisioned with connectivity and hardware, as well as maintained for cleanliness.
This hybrid workforce means IT teams must rethink how they deliver service to employees and view their relationship as partnership that supports productivity for everyone—this includes delivering a high-quality user experience that helps employees work better without compromising security.
Productivity should not compromise security
The trend toward more remote was always going to have security implications.
In the early days of the pandemic, the focus was getting employees productive at home. However, the price tag appears to have been a spike in malware incidents and other poor security behaviors. According to Wandera’s Cloud Security Report 2021, 52 per cent of organizations dealt with a malware incident in 2020 compared to 37 per cent in 2019.
The rise in incidents can be attributed to a more relaxed work environment for employees, who are likely using a single device for most of their online activities—personal and professional. Employees feel free to install whatever applications they want, whether it’s their device or one issued by the company. Adopting cloud-based and Software-as-a-Service (SaaS) applications also impact security as lines of business spin up apps for their own uses without oversight by the IT department.
Keep security simple to enable employees
As much as remote work has created new threats for security, the solutions for IT teams aren’t all that different.
Regardless of they work, security awareness training for employees continues to be a key tool for defending against threat actors. IT teams must engage regularly with users to remind them of how they should log into applications, which applications are approved by the organization, and how they should report an incident if it occurs. Employees should understand they play a role in protecting the organization and its mission-critical business information.
If IT teams are work in partnership with users to balance remote work productivity and security, simpler is better so that any solutions implemented enable a pleasant user experience. This encourages users to follow protocols rather than bypass them because they’re seen as a barrier to getting their work done.
Sanjeev Spolia is CEO of Supra ITS