• September 15, 2022
  • Catagory IT management

Are you ready to support the hybrid office?

By : Sanjeev Spolia

If you’ve got employees coming back to the office while still allowing staff to work from home, you’ve created a hybrid office environment that can create challenges when onboarding staff, providing ongoing support, and securing a vast array of endpoints.

In some ways, having everyone work remote is more straightforward – when you have employees coming and going from the office, the environment becomes even more dynamic because the definition of hybrid work can vary depending on how you manage it and company policy. Consider the different scenarios:

  • The “at-will and remote-first” approach means employees are empowered to prioritize working remotely
  • An “office-first” policy falls at the other end of the spectrum and resets the organization to pre-pandemic norms
  • “Split weeks” mean days are assigned as either remote or office-based according to a schedule while certain employees might be assigned to be in the office on a week-by-week basis
  • Some organizations are designating who must be in the office and who can work from home on a team-by-team basis

No matter what you choose, a hybrid work environment reinforces the need for a cloud-first approach for business applications and robust cybersecurity. You also need to support collaboration for remote workers and those who opt to be back in the office – and everything in between. A hybrid approach may also mean people no longer have assigned workspaces – hotdesking adds complexity to workstation support and endpoint security, which should always be a high priority. Employees who are on the move risk bringing threats to the office with them.

The emergence of the hybrid office comes at a time when threat actors are upping the ante and exploiting as many attack surfaces as they can – it’s can be difficult for your IT team to keep on top of everything and it takes time away from more strategic initiatives such as digital transformation.

Even before the pandemic and shift to remote work, your IT team was under a lot of pressure to secure infrastructure and protect customer data. If you haven’t already turned to your managed service provider (MSP) to help you bolster cybersecurity, a hybrid work environment should be your tipping point. They can take charge of many security tasks that can otherwise bog down your IT staff, such as overseeing antivirus software and firewalls, and even identity management for all workers, no matter where they decide to work.

If your MSP is helping you with a cloud-first approach, they’re able to monitor your end-to-end infrastructure, including every workstation in the office or at an employee’s home office. They can take charge of onboarding employees so they can access business applications from anywhere and deliver security training services.

Getting a handle on what the hybrid work environment means for your business and relevant IT requirements is an excellent opportunity to expand your relationship with your MSP. Not only can they securely provision and manage the services you need, but also help you better understand your workforce in this new, dynamic landscape so you can enhance service delivery to your customers and maximize employee productivity.

  • July 25, 2019
  • Catagory digital transformation

Achieve IT Agility Through Automation and Strategic Outsourcing

By : Sanjeev Spolia

IT agility is a key element of successful digital transformation, and it means having the right people doing the right job. It may also mean not hiring a person, but a service provider instead.

Knowing when you should hire a full-time employee or when you should outsource an IT function requires a clear understanding of your IT strategy, what roles you have filled and what positions you’re missing. Most importantly, IT agility means recognizing that while some job titles haven’t changed, the work these people do day to day has changed over the years, and digital transformation will continue to influence the evolution of the IT department.

Digital transformation has redefined roles

Managing IT is a different job than it was decade ago, and digital transformation continues to spark changes to job descriptions, as well as the responsibilities of the entire IT team.

It’s no longer enough to keep the engine running. IT agility demands that you be more strategic and align with the organization’s overall business strategy while facing heavier workloads. In the late ’90s, a system administrator spent most of the their time supporting computer hardware and telecommunications for desktop users, but today a big part of the job is maintaining multiple endpoints, including user, access, and device policies, while also monitoring many physical and virtual environments, many of which are hosted in the cloud.

IT managers, meanwhile, are now tasked to do more than just develop and manage applications. They must also keep tabs on technologies around the corner that might deliver business value and justify their inclusion in the IT budget, as well as demonstrate how they can create competitive advantage. IT managers must also be more security focused than ever, and likely working with an IT security team, or even a Chief Security Officer (CISO).

And let’s not forget the CIO, a role that’s been on the rise the past 20 years and is probably the best example of how IT teams and jobs have evolved since the turn of the century. CIOs—and CISOs, as well—are spending more time in the C-suite, and their job has gone far beyond just keeping the lights on.

Support IT agility with automation

No matter what you’re called—CIO, CTO or IT director—your role is more dynamic and challenging than ever. You’re probably having to do more with less, including tackling a digital transformation agenda as well as keeping the organization secure.

Digital transformation involves some strategic thinking, but it also means you’re looking at how you can migrate away from legacy infrastructure to new technology systems that will be flexible and scalable over the longer term. It also means involves fostering cultural change.

To deliver value to the organization and keep it secure, IT leaders and their teams must be more agile. Developing IT agility means making the most of your staff and making sure they’re focused on strategic activities—not bogged down by repetitive tasks that can be automated. Automation enables you to get more done without adding to your headcount and can also give you some clarity as to what people need to be doing and what skills are needed to get the work done.

Having the right IT skills is a perennial problem, and a lack of skills, especially around security, puts an organization at risk. Filling the skills gap is a priority for any leader as it’s necessary for meeting their digital transformation goals as well as maintaining compliance in increasingly regulated business environments thanks to legislation such as the General Data Protection Regulation (GDPR).

Ideally, IT agility feeds itself—as you become more agile and identify where you need to improve, your team becomes more empowered to tackle new problems and come up with creative solutions.

The competitive advantage of “people on demand”

Beyond automating things people shouldn’t be and addressing the skills gaps in your IT team, you need to think about what might be done outside of the organization more cost-effectively.

Given your strategic goals including your digital transformation efforts, do you really want your IT staff trouble shooting end user problems? Do you want your IT people worried about keeping toners in copiers or the printers from being hacked? Can you afford to pay a premium to keep a database administrator on staff when they may be idle half the week?

Just as you’re able to scale up computing on demand via the cloud, you can complement your in-house team with part-time talent on-demand to achieve the IT agility necessary to push your digital transformation agenda forward.

Sanjeev Spolia is CEO of Supra ITS.