• August 18, 2021
  • Catagory remote work

Success of the hybrid office hinges on a “remote first” approach

By : Sanjeev Spolia

It’s time to formalize the hybrid office.

While remote work has been supported by many organizations long before the pandemic, many are still flying by the seat of the pants. Businesses must recognize that not all employees will be returning to the office full time and that many will continue to expect flexibility.

Remote work can no be longer reactive

After nearly 18 months, organizations can no longer view remote work as a short-term response—it now must be done with intention if the hybrid office is to effectively function. Remote work needs to be by design to ensure better collaboration and team building that creates a culture of success. Efforts to support remote work my be strategic and company wide, and it can’t be up to individual employees working offsite to figure out technology solutions, workflows, and processes.

The successful hybrid office requires structure and consistency. The C-suite must play a role in developing a culture as well as policies the foster a healthy work environment while thinking about how technology plays a role in the employee experience so they can work independently and collaboratively.

IT must collaborate with business leaders

The hybrid office means IT teams must adapt to best support remote workers, as well as workers who may straddle both home and office environments.

This includes providing the right equipment or onboarding personal devices to ensure they can be used securely with corporate IT infrastructure, as well as revamping and automating work processes. In addition to providing the necessary collaboration technology, IT must also collaborate with every line of business and the C-suite to create a successful hybrid office culture that’s both productive and secure.

Gone are the days where a handful of employees are working from home or on the road; IT teams must assume every employee may be working remotely sometimes and contribute to providing a level playing field for all staff. While company leadership is critical to setting the tone for a successful hybrid workplace, input from employees should be included when crafting new policies and guidelines, including employee performance metrics—it’s no longer about how many hours you’re in the office.  

Technology is a critical collaboration enabler

When the office is no longer where everything happens, collaboration technology becomes even more essential.

If you only just began implementing collaboration tools company-wide because of the pandemic, now’s the time to formalize the platforms that allow remote workers to be productive and work together effectively. It’s not just about videoconferencing to replicate the in-person meeting experience; you need a robust digital collaboration environment that supports efficient workflows and recognizes that people will be working asynchronously because locations and schedules will be inherently more flexible.

The hybrid office is here to stay for the long haul. A “remote work first” approach is essential for any organizations that want to maintain competitive advantage and grow their bottom line.

  • July 15, 2021
  • Catagory Workplace

Implement Hybrid Security for the Hybrid Office

By : Justin Folkerts

As offices move to a mix of remote and office work, hybrid security takes on a new meaning. It’s no longer just about securing public cloud services along with on-premises data centers, but also securing the hybrid office.

While many organizations want to go back to pre-pandemic office occupant levels, some are looking at easing into the return to work. The hybrid office will see fewer workers on-site at a time, with employees splitting their time between home and work. Not only do IT teams need to secure remote workers, but they must also be able to secure a workforce that’s even more dynamic. In some ways, every worker is becoming a road warrior that must be kept track of.

Keep tabs on hybrid office traffic

The pandemic brought on a very sudden shift to remote work, but the easy part was every employee was in one place all the time. The hybrid office means workers will be back and forth a lot, and the flow could be uneven and unpredictable, especially if they’re hot desking while on-site.

Hybrid security means you need full visibility and control over all traffic in both your on-premises data center and public cloud platforms, with a clear understanding who is responsibility for security and what the available tools and functions are, but with the added context that many mobile workstations are moving back and forth between two locations. Streamlining applications and platforms, and the tools need to secure the hybrid office, will help to make these traffic patterns clearer. More dashboards to stare at aren’t better.

Employee cybersecurity training and awareness remains key in the hybrid office era. Most business users are not security experts, but people are a critical factor when securing staff who can work anywhere. You need to have policies and controls to govern access to corporate applications, data and infrastructure while also making it easy for people to do their work, so they don’t try to circumvent hybrid security measures. Again, you want to reduce complexity, while still controlling access.

Hybrid security should take a Zero Trust approach

If you want to fully secure your hybrid office, consider taking a Zero Trust approach as to limit user and device access to the applications required to complete work functions.

A Zero Trust architecture assumes everyone is a threat unless they can verify their identify. Requiring employees to do so no matter where they’re working will go a long way to strengthening the security of your hybrid office. Even when employees are in the office—inside the perimeter, so to speak—robust user identification, authentication, authorization, and access permissions remain essential.

In addition to Zero trust approach, you need to always think about security in tandem with networking by leveraging SD-WAN, next-generation firewalls, and advanced routing capabilities. When your employees can work everywhere, your networking becomes a key factor in your hybrid security, just as it does in a hybrid cloud or multi-cloud environment.

Think about flexibility and the future

Many workers want the flexibility of the hybrid office, so you need to consider the future of work as part of your overall security strategy.

Connectivity is key to embracing new cloud platforms and supporting workers wherever they want to work, but it must always be paired with security. You should assume the hybrid office is here to stay and that it will guide your cloud, mobility, and security strategies. A managed security service provider can help you architect your business for the future of work and help you to secure the hybrid office at scale as technologies and threats evolve.