- September 15, 2022
- Catagory IT management
Are you ready to support the hybrid office?
If you’ve got employees coming back to the office while still allowing staff to work from home, you’ve created a hybrid office environment that can create challenges when onboarding staff, providing ongoing support, and securing a vast array of endpoints.
In some ways, having everyone work remote is more straightforward – when you have employees coming and going from the office, the environment becomes even more dynamic because the definition of hybrid work can vary depending on how you manage it and company policy. Consider the different scenarios:
- The “at-will and remote-first” approach means employees are empowered to prioritize working remotely
- An “office-first” policy falls at the other end of the spectrum and resets the organization to pre-pandemic norms
- “Split weeks” mean days are assigned as either remote or office-based according to a schedule while certain employees might be assigned to be in the office on a week-by-week basis
- Some organizations are designating who must be in the office and who can work from home on a team-by-team basis
No matter what you choose, a hybrid work environment reinforces the need for a cloud-first approach for business applications and robust cybersecurity. You also need to support collaboration for remote workers and those who opt to be back in the office – and everything in between. A hybrid approach may also mean people no longer have assigned workspaces – hotdesking adds complexity to workstation support and endpoint security, which should always be a high priority. Employees who are on the move risk bringing threats to the office with them.
The emergence of the hybrid office comes at a time when threat actors are upping the ante and exploiting as many attack surfaces as they can – it’s can be difficult for your IT team to keep on top of everything and it takes time away from more strategic initiatives such as digital transformation.
Even before the pandemic and shift to remote work, your IT team was under a lot of pressure to secure infrastructure and protect customer data. If you haven’t already turned to your managed service provider (MSP) to help you bolster cybersecurity, a hybrid work environment should be your tipping point. They can take charge of many security tasks that can otherwise bog down your IT staff, such as overseeing antivirus software and firewalls, and even identity management for all workers, no matter where they decide to work.
If your MSP is helping you with a cloud-first approach, they’re able to monitor your end-to-end infrastructure, including every workstation in the office or at an employee’s home office. They can take charge of onboarding employees so they can access business applications from anywhere and deliver security training services.
Getting a handle on what the hybrid work environment means for your business and relevant IT requirements is an excellent opportunity to expand your relationship with your MSP. Not only can they securely provision and manage the services you need, but also help you better understand your workforce in this new, dynamic landscape so you can enhance service delivery to your customers and maximize employee productivity.