Supra ITS Launches Business Process Services Practice Under FleetGain Banner So Transportation Customers Can Focus on the Road Ahead
FleetGain Business Process Services builds on managed IT services provider’s decades of experience optimizing knowledge workers by taking over non-core, repetitive data entry and transfer functions
TORONTO, SEPTEMBER 30, 2019 – Supra ITS, a leading provider of managed and cloud IT services for small- and mid-sized Canadian enterprises, is formally expanding its Business Process Services (BPS) offerings under its FleetGain brand to help customers better focus on their core business and digital transformation efforts.
Supra ITS’ BPS practice is the culmination of years of experience helping customers in the transportation industry offload non-core, repetitive data entry and transfer functions so they can focus on their digital transformation efforts and grow their business.
“We see BPS as being more than just about saving our customers money in the short term, but also helping them strategically allocate their resources and positioning their business for long-term agility,” said Sanjeev Spoila, CEO of Supra ITS. “FleetGain BPS builds on decades of Supra’s experience as a managed IT services provider, pulling together the collective strengths of global talent, standardized processes and the latest technology to deliver continuous business impact and an improved bottom line.”
FleetGain’s highly trained BPS team has deep and wide knowledge of the transportation and logistics industry that enables it to support or assume back office functions as defined by its customers, 24 hours a day, 7 days a week, all year round. It provides offsite, extremely reliable and flexible data processing services, including order entry, billing, rating, POD entry and cube entry, coupled with experience using common transportation management systems, such as TruckMate, Degama and Rose Rocket.
FleetGain BPS is initially focused on the transportation industry but also looking to extend its offerings and capabilities to other industries that require data to be processed from one format to another, including financial services, insurance, education and health care. As an IT services company, Supra ITS has extensive experience optimizing knowledge workers and automating key operational activities.
“FleetGain BPS is an opportunity to help new and existing Supra ITS customers more precisely manage rule-based tasks and continuously increase process effectiveness and efficiency,” said Terry Holland, Director, Logistics and Supply Chain Services for Supra ITS. “This adds significant value and direct business impact beyond the bottom line.”
FleetGain BPS comprises a North American team of analysts, supervisors, data entry operators, managers and IT support teams. Customers can expect a single point of contact with a local manager supporting the ongoing relationship and steering overall governance. During the initial transition phase, FleetGain allocates additional personnel as necessary and recruits on an ongoing basis to keep a current list of available resources on file in the event of inevitable a staff turnover or the need to hire additional resources as business demands.
FleetGain BPS is backed by more than 100 employees in New Delhi with all data securely processed through Supra ITS’ Canadian data centre. The company has developed a comprehensive set of information security policies and procedures designed to meet the stringent regulatory and compliance requirements of the Government of Ontario.
As part of a broader managed IT services company, Supra ITS, FleetGain helps customers strategically allocate their resources to position their business for long-term agility by building on decades of experience as an outsourcing services provider. We see Business Process Services as an opportunity to help our customers more precisely manage rule-based tasks and continuously increase process effectiveness and efficiency. Our ability to dynamically scale allows our customers to not only leverage us as a partner today but in the future, as the world of technology and processes shift and evolves. FleetGain designs and executes delivery models for an ever-charging horizon which align with revenues and quality.
About Supra ITS
Supra ITS is a full-service provider of managed IT services focused on helping small- and mid-sized enterprises get the most from their hybrid cloud by seamlessly integrating on-premise, private and public cloud infrastructure. Our “public cloud neutral” approach leverages partnerships with Microsoft, Oracle and HPE to deliver a wide range of IT services, including end-user support, managed systems and networks, as well as custom application development. Established in 1999, Supra ITS is Canadian-owned and operated with world-class Tier 3 data centres in the Greater Toronto Area, as well as in the United States and overseas.