- November 16, 2020
- Catagory remote work
If you’re still struggling to optimize remote collaboration across your now virtual organization, you’re not alone. However, it does look like it’s the new normal for the foreseeable future, so you should prioritize finding ways to improve how your team works together remotely.
There are several ways you can improve remote collaboration. Some of them involve leverage technology, but many of them also involve managing people and understanding what they need to be successful to work from home.
- Focus on results, not hours on a timecard: If you’re used to measuring how productive people are by seeing bums in chairs, moving to remote collaboration has probably been difficult for you. Rather than measure productivity by how many hours employees are clocking, start measuring performance based on output. If the work is getting done, you’re already closer to optimizing remote collaboration.
- Create a buddy system: Some employees adapt to remote work better than others, and struggle because no longer have their peers to support them in the office. Consider pairing people up with someone else in a different department with relatively the same seniority so they have someone else as a sounding board to bounce ideas, concerns and frustrations off of, and ultimately find solutions via the pairing.
- Be mindful of meetings: Most meetings could have been an email, and remote work doesn’t change that. Having virtual ones might look like a way to replicate the camaraderie of the office, but meetings should still be focused and organized with a clear agenda and purpose. If there’s multiple people involved, have a facilitator to keep things on track and be sure everyone comes away clear on the next steps.
- Check in daily: While full-blown meetings should be few and far between, take advantage of remote collaboration tools such as Microsoft Teams or Slack to let everyone know what you working on that day and your pressing priorities. This enables everyone to better understand everyone else’s pressures and even step up to help if they can. It’s also a good way to structure your day so you get what you need to get done without getting sidetracked, and it’s output focused.
- Streamline communications channels: More isn’t better, and like an overflowing email inbox, having too many alerts and notifications in a remote collaboration tool is counter productive. Let employees set boundaries around how connected they want to be while they work so the can be productive, but also set up a single channel everyone must subscribe to so they get the company-wide information they need on a daily basis.
- Get things done and be accountable: Whether it’s a next step agreed upon in a meeting or regulator best practices, it’s important to follow through on things. Keep track of commitments in a transparent way so everyone can take responsibility for what they agree to do.
- When in doubt, over-communicate: As much as we don’t want employees to be overwhelmed notifications, alerts and messages in remote collaboration tools, don’t assume your colleagues know what they need to now. Use your daily check in and the channels at your disposal to communicate everything you think might be valuable, as things can fall through the cracks when you don’t have daily, in-person interactions.
Full-time remote collaboration is new for most people, so at the end of the day you need to have empathy and remember that their home office environment may be different than yours. While it’s important to focus on getting things done and accountability, it’s also helpful to cut everyone a little slack during these stressful times.
- October 29, 2020
- Catagory remote work
Improving security for remote workers will hopefully be an inevitable consequence of the Covid-19 pandemic, and despite the inherent challenges, it should be a priority for IT teams.
Recent reports by Cisco looking at the future of secure remote work and consumer privacy found that IT buyers had been caught off-guard by the sudden shift of employees working from home, but are now speeding up adoption of technologies to support remote work. A majority of the 3,000 IT decision makers surveyed by Cisco rate cybersecurity as extremely or more important than it had been before the beginning of pandemic.
Guaranteeing access, securely
The biggest challenge for all IT teams regardless of an organization’s size has been improving security for remote workers, although providing the necessary access to the applications and data they needed came first. It comes at a time when the average consumer also values security and privacy as a social and economic issue, according to Cisco.
However, the company’s own research found there was a lot of work to be done toward improving security for remote workers by IT teams as just over half were somewhat prepared for the accelerated transition earlier this year. Endpoints, including those owned by organization, were cited as being the most difficult to protect, according to the Cisco survey, followed by customer information and cloud systems with the ability to securely control access to the enterprise network being the biggest challenge.
Improving security for remote workers will no doubt continue to be an priority for IT teams, even post-pandemic, as some employees will continue to want the flexibility of working from home and organizations see continued benefits, including cost savings on office space, by not having everyone in a traditional office environment.
Digital transformation can lead to a more secure cloud infrastructure
While IT teams are likely to see some budget increases that will specifically support improving security for remote workers, there are many initiatives that can help improve overall cybersecurity posture for organizations that are already common steps in a digital transformation journey.
If you haven’t already, you should establish a cloud security strategy that’s part of a broader transition cloud infrastructure transition. This will indirectly go toward enhancing security for remote workers while allowing IT teams to have to worry less about on-premises systems that were unprepared for the sudden shift to remote work. While putting more applications and data the cloud come with their own cybersecurity challenges, they can scale better than on-premises solutions and provide the necessary flexibility for supporting a remote workforce.
The transition to the cloud should also include embracing new tools to stay secure, recognizing that IT teams still have some responsibility for securing cloud applications and data, even as the service provider has a role in securing systems, too. IT teams need visibility into cloud infrastructure as well as their on-premises deployments in a single interface.
At the same time, IT teams should consider what experts are calling “zero-trust security strategies.” A zero-trust approach assumes all users and endpoints could present a threat to the organization, so they must be able to prove they are trusted if they are to gain access to the enterprise network, applications and data.
You can be small and secure
For smaller organizations, improving security for remote workers is just as essential but can be challenge for their IT teams. A managed services provider with experience helping small and medium-sized business with their technology infrastructure can play a key role in accelerating their adoption of solutions that can support remote workers with robust security.
Sanjeev Spolia is CEO of Supra ITS
- October 15, 2020
- Catagory cybersecurity
The shift to remote work means cybersecurity awareness across your organization is more important than ever for maintaining ongoing business operations and regulatory compliance.
Even before the pandemic, most organizations had become rather porous in nature from a network security perspective thanks to the Bring Your Own Device (BYOD) movement, adoption of cloud computing, distributed locations, and an already increasingly mobile workforce. But while security technology has emerged to keep up with these trends, it’s not a silver bullet. Every employee needs a heighten level of cybersecurity awareness.
Remote work means that how an employee manages their device at their home office can have an impact on the organization’s entire network. Their cybersecurity awareness means understanding their workstation is an endpoint that must be configured properly as to contribute to the overall security posture of the organization.
Training is critical to maximize cybersecurity awareness amongst your employees, especially remote workers. But it’s easy to lose their attention if training isn’t clear and engaging. If you’re doing regular phishing tests for your employees, try to have a sense of humour with the email content you’re creating as part of the test, for example, but also make sure employees understand the lesson without being made to feel stupid.
Cybersecurity awareness training should be done regularly as part of regular operations, and at least quarterly, rather than being big annual event, because threats to the organization are ongoing as hackers automate their processes to optimize their chance of success. You should also involve the executive team in your training, so everyone understands that cybersecurity awareness is critical to the success of the business. You might have the CEO do a short video, which is easy to share with remote workers.
The training shouldn’t be solely the responsibility of the security team, either. Lines of business leaders should help to spearhead cybersecurity awareness, and it should be a part of your remote work strategy.
It’s important to remember that cybersecurity awareness isn’t only about protecting against threat actors, malware and ransomware, and malicious data theft. Employees need to understand that good security also helps the organization stay compliant with government privacy legislation and meet regulatory obligations that apply to their industry. Data breaches not only have the potential to cripple business operations and negatively affect customers, but also lead to financial and legal penalties that can profoundly affect the long-term health of the organization.
Most people have adapted to remote work for the past seven months, but because organizations are more distributed than ever, there’s a potential for cybersecurity awareness efforts to lapse, even as be bad people around the world continue to take advantage of the new work-from-home reality. Those doing remote work as part of a connected organization must continue to be vigilant about security as part of their daily work habits.
Sanjeev Spolia is CEO of Supra ITS.
- March 12, 2020
- Catagory remote working
One prescription for reducing the spread of the Coronavirus is to encourage remote working. But although working from home is par for the course for some people, many businesses and employees are used to filling chairs at the office.
Being productive at home and having the right tools to support remote workers can be a learning curve for everyone. The good news is that because many organizations already operate this anyway, there’s plenty of tools and best practices that can be adopted.
For employees, remote working not only requires the right tools, but also a change in mindset from what they’re used to. Working from home productively requires a routine, and not one size fits all. While there are many perks to working remotely, such as no longer having to spend time commuting on congested streets or on public transit, you need to continue to have work-like structure and schedule at home.
- Have a routine: Many prefer being in an office because of the inherent structure which can be hard to maintain if you’re new to remote working. But having a schedule when you’re working from home is essential. You should start your workday at the same time you would if you were going into the office. Be sure to finish work around the same time everyday and leave it until the next day.
- Dress appropriately: You wouldn’t wear your pajamas to the office, so it’s good practice to change into clothes while remote working to get you in the right frame of mind. You can still be comfortable, however, so jeans and a comfortable shirt is enough, much like casual Fridays at the office. The goal is to make sure you’re in work mode, not relaxation mode.
- Set aside office space: Most freelancers and seasoned remote workers set aside a dedicated work area. It doesn’t have to be a separate space with a door that closes, just a small set up in the corner of a room or even just a laptop at the end of a kitchen or dining table. While it may be tempting to work on the couch or even in your bed, it’s harder to get into work mode if you’re too comfortable. Ultimately, figure out what works best for you.
- Take breaks: Just as you’d want to get away from your desk at the office throughout the day, it’s important to have a change of scenery when remote working. Try not to eat in work area if possible and make a point of getting out of the house, even just to do an errand your neighborhood if you can. One of the perks of working from home is getting a few chores done during the day that normally you’d have to do in evening hours.
- Stay in touch: If you’re used to bantering with co-workers, remote working will be a bit of a shock if you’re suddenly doing it everyday after years of going into work. If possible, use communication tools to reach out to colleagues, even if to say good morning at the beginning of the day, and have meetings using video apps if possible.
Remote working can be very productive, but it requires the right mindset, especially if you’re not used to it. Even before the Coronavirus outbreak, telecommuting was on the rise, which means employees need to adapt and organizations must have the tools in place to support them—we’ll talk about those next time.