The major challenge was to consolidate the existing data from various mainframe environments that was also using both database and indexed sequential files.

Ease of use.

Create an application where the existing clients get the data in the same format they are used to getting; An application system that can be used by their business clients, as well as the support personnel of this major telephone company.

Flexibility

Ability to view and compare usage and charges across months or across years. Minimal impact to the existing feeder applications.

Scalability

The platform needs the ability to expand on its core features and also be able to interface with certain external applications

Clarity

A clear and concise interface avoids ambiguity by making everything clear through language, flow, hierarchy and metaphors for visual elements.

Control

Administrators have the authority to restrict the use of several functions within the system, including Add / Change / Delete at a screen / field level. Ability to Print reports was also controlled via User access.

Modular architecture

The development was done using a 3-tier architecture, separating the user interface from process logic and both from the database interface. This approach makes it easy to add additional screens if required or to add new modules or even to change the back-end database if required.

Greater control

The application provided a common location for both the Business clients and Company staff to access and validate data. It also minimized the overall data collection, validation and process time substantially.

Optimization at all levels

Duplicate efforts and repeated tasks in all areas that include, Sales, administration, customer support, back office work, statement production are minimized and processes are made more efficient.

Increased value

Ability for customers to view, compare and validate their usage and charges across months or across years increased customer satisfaction leading to greater overall value.