• November 16, 2020
  • Catagory remote work

7 Ways to Make Remote Collaboration Easier For Your Teams

By : Sanjeev Spolia

If you’re still struggling to optimize remote collaboration across your now virtual organization, you’re not alone. However, it does look like it’s the new normal for the foreseeable future, so you should prioritize finding ways to improve how your team works together remotely.

There are several ways you can improve remote collaboration. Some of them involve leverage technology, but many of them also involve managing people and understanding what they need to be successful to work from home.

  1. Focus on results, not hours on a timecard: If you’re used to measuring how productive people are by seeing bums in chairs, moving to remote collaboration has probably been difficult for you. Rather than measure productivity by how many hours employees are clocking, start measuring performance based on output. If the work is getting done, you’re already closer to optimizing remote collaboration.
  2. Create a buddy system: Some employees adapt to remote work better than others, and struggle because no longer have their peers to support them in the office. Consider pairing people up with someone else in a different department with relatively the same seniority so they have someone else as a sounding board to bounce ideas, concerns and frustrations off of, and ultimately find solutions via the pairing.
  3. Be mindful of meetings: Most meetings could have been an email, and remote work doesn’t change that. Having virtual ones might look like a way to replicate the camaraderie of the office, but meetings should still be focused and organized with a clear agenda and purpose. If there’s multiple people involved, have a facilitator to keep things on track and be sure everyone comes away clear on the next steps.
  4. Check in daily: While full-blown meetings should be few and far between, take advantage of remote collaboration tools such as Microsoft Teams or Slack to let everyone know what you working on that day and your pressing priorities. This enables everyone to better understand everyone else’s pressures and even step up to help if they can. It’s also a good way to structure your day so you get what you need to get done without getting sidetracked, and it’s output focused.  
  5. Streamline communications channels: More isn’t better, and like an overflowing email inbox, having too many alerts and notifications in a remote collaboration tool is counter productive. Let employees set boundaries around how connected they want to be while they work so the can be productive, but also set up a single channel everyone must subscribe to so they get the company-wide information they need on a daily basis.
  6. Get things done and be accountable: Whether it’s a next step agreed upon in a meeting or regulator best practices, it’s important to follow through on things. Keep track of commitments in a transparent way so everyone can take responsibility for what they agree to do.
  7. When in doubt, over-communicate: As much as we don’t want employees to be overwhelmed notifications, alerts and messages in remote collaboration tools, don’t assume your colleagues know what they need to now. Use your daily check in and the channels at your disposal to communicate everything you think might be valuable, as things can fall through the cracks when you don’t have daily, in-person interactions.

Full-time remote collaboration is new for most people, so at the end of the day you need to have empathy and remember that their home office environment may be different than yours. While it’s important to focus on getting things done and accountability, it’s also helpful to cut everyone a little slack during these stressful times.

  • October 29, 2020
  • Catagory remote work

Improving security for remote workers should be a priority for IT teams

By : Sanjeev Spolia

Improving security for remote workers will hopefully be an inevitable consequence of the Covid-19 pandemic, and despite the inherent challenges, it should be a priority for IT teams.

Recent reports by Cisco looking at the future of secure remote work and consumer privacy found that IT buyers had been caught off-guard by the sudden shift of employees working from home, but are now speeding up adoption of technologies to support remote work. A majority of the 3,000 IT decision makers surveyed by Cisco rate cybersecurity as extremely or more important than it had been before the beginning of pandemic.

Guaranteeing access, securely

The biggest challenge for all IT teams regardless of an organization’s size has been improving security for remote workers, although providing the necessary access to the applications and data they needed came first. It comes at a time when the average consumer also values security and privacy as a social and economic issue, according to Cisco.

However, the company’s own research found there was a lot of work to be done toward improving security for remote workers by IT teams as just over half were somewhat prepared for the accelerated transition earlier this year. Endpoints, including those owned by organization, were cited as being the most difficult to protect, according to the Cisco survey, followed by customer information and cloud systems  with the ability to securely control access to the enterprise network being the biggest challenge.

Improving security for remote workers will no doubt continue to be an priority for IT teams, even post-pandemic, as some employees will continue to want the flexibility of working from home and organizations see continued benefits, including cost savings on office space, by not having everyone in a traditional office environment.

Digital transformation can lead to a more secure cloud infrastructure

While IT teams are likely to see some budget increases that will specifically support improving security for remote workers, there are many initiatives that can help improve overall cybersecurity posture for organizations that are already common steps in a digital transformation journey.

If you haven’t already, you should establish a cloud security strategy that’s part of a broader transition cloud infrastructure transition. This will indirectly go toward enhancing security for remote workers while allowing IT teams to have to worry less about on-premises systems that were unprepared for the sudden shift to remote work. While putting more applications and data the cloud come with their own cybersecurity challenges, they can scale better than on-premises solutions and provide the necessary flexibility for supporting a remote workforce.

The transition to the cloud should also include embracing new tools to stay secure, recognizing that IT teams still have some responsibility for securing cloud applications and data, even as the service provider has a role in securing systems, too. IT teams need visibility into cloud infrastructure as well as their on-premises deployments in a single interface.

At the same time, IT teams should consider what experts are calling “zero-trust security strategies.” A zero-trust approach assumes all users and endpoints could present a threat to the organization, so they must be able to prove they are trusted if they are to gain access to the enterprise network, applications and data.

You can be small and secure

For smaller organizations, improving security for remote workers is just as essential but can be challenge for their IT teams. A managed services provider with experience helping small and medium-sized business with their technology infrastructure can play a key role in accelerating their adoption of solutions that can support remote workers with robust security.

Sanjeev Spolia is CEO of Supra ITS

  • October 15, 2020
  • Catagory cybersecurity

Cybersecurity Awareness is Everyone’s Responsibility, Especially in the Remote Work Era

By : Sanjeev Spolia

The shift to remote work means cybersecurity awareness across your organization is more important than ever for maintaining ongoing business operations and regulatory compliance.

Even before the pandemic, most organizations had become rather porous in nature from a network security perspective thanks to the Bring Your Own Device (BYOD) movement, adoption of cloud computing, distributed locations, and an already increasingly mobile workforce. But while security technology has emerged to keep up with these trends, it’s not a silver bullet. Every employee needs a heighten level of cybersecurity awareness.

Remote work means that how an employee manages their device at their home office can have an impact on the organization’s entire network. Their cybersecurity awareness means understanding their workstation is an endpoint that must be configured properly as to contribute to the overall security posture of the organization.

Training is critical to maximize cybersecurity awareness amongst your employees, especially remote workers. But it’s easy to lose their attention if training isn’t clear and engaging. If you’re doing regular phishing tests for your employees, try to have a sense of humour with the email content you’re creating as part of the test, for example, but also make sure employees understand the lesson without being made to feel stupid.  

Cybersecurity awareness training should be done regularly as part of regular operations, and at least quarterly, rather than being big annual event, because threats to the organization are ongoing as hackers automate their processes to optimize their chance of success. You should also involve the executive team in your training, so everyone understands that cybersecurity awareness is critical to the success of the business. You might have the CEO do a short video, which is easy to share with remote workers.

The training shouldn’t be solely the responsibility of the security team, either. Lines of business leaders should help to spearhead cybersecurity awareness, and it should be a part of your remote work strategy.

It’s important to remember that cybersecurity awareness isn’t only about protecting against threat actors, malware and ransomware, and malicious data theft. Employees need to understand that good security also helps the organization stay compliant with government privacy legislation and meet regulatory obligations that apply to their industry. Data breaches not only have the potential to cripple business operations and negatively affect customers, but also lead to financial and legal penalties that can profoundly affect the long-term health of the organization.

Most people have adapted to remote work for the past seven months, but because organizations are more distributed than ever, there’s a potential for cybersecurity awareness efforts to lapse, even as be bad people around the world continue to take advantage of the new work-from-home reality. Those doing remote work as part of a connected organization must continue to be vigilant about security as part of their daily work habits.

Sanjeev Spolia is CEO of Supra ITS.

  • September 29, 2020
  • Catagory Security

Keep Up Good Security Habits As Remote Work Continues

By : Justin Folkerts

Many people have hit the six-month mark of remote working, while most of us are fully adapted, there also continues to be bad people around the world taking advantage of the new work-from-home reality.

For remote workers, it means to continuing to be vigilant about security as part of their daily work habits, while organizations as a whole must do their part to protect their themselves by employing cybersecurity best practices to thwart persistent threat actors.

If you’ve also experienced a security-related issue, don’t take it personally. You’re not alone. Even the World Health Organization (WHO) released a special statement warning against scammers purporting to be “official” communications. Having helped our customers for several months to facilitate remote work, we have seen an increase in security issues targeting end-users and organizations since the transition.

As always, we’re available for our customers and are support team is ready to assist with specific issues or helping with proactive configurations to help you shore up your security and optimize the remote work experience for employees.

Personal device use precautions

Ideally, remote workers should be using a company-issued workstation, but if that isn’t possible, be sure they’re taking the following steps to secure their laptop or workstation:

Ensure the PC is patched: Work through the Windows update process and install anu patches, especially if it’s been more than a month since the last update was done.

Install an anti-virus solution: Supra’s service desk can assist you in identifying and installing a software package that will meet your needs.

Lock the PC when not in use: Ideally, the workstation should be turned off when not in use, but at least lock the screen and disconnect from any VPN sessions to the corporate when not working. If the PC is shared with family members, configure a private user account protected by a username and password so that any work sensitive materials will not be shared amongst the family.

If you must use a home computer, try to separate personal use from business use and limit access to personal emails, downloading content, social media and other avenues of malware that could spread while using a personal device work purposes.

Good advice regardless of device

Whenever possible, you should use the workstation supplied to you by your office if you have one because they are typically configured with usernames and passwords, as well business-class security protection tools such as anti-virus software. Supra customers will have installed agents to assist with technical support and security monitoring.

Remote access sessions, whether it’s through a VPN or a remote desktop tool, should only be active while you are using them. If you’re stepping away from your workspace for a bit or finished remote work for the day, disconnect those tools.

As always, be wary of unsolicited emails or attachments from anyone, even if it’s from a work colleague, business associate, customer, vendor or external contact. Verify the authenticity of the communication prior to clicking on any link or opening any attachment, as email remains a popular method compromising systems.

And now for good news

Even though we’ve seen an increase cyber threats, Supra hasn’t seen any targeted attack against our customers, or our company in general. Most attacks that do happen are opportunistic and take advantage of a trusting user accessing a site or clicking on an attachment that looks legitimate, which means following best practices can go a long way to ensuring security for your organization as remote work continues to be the norm.

If you would like to explore other ways Supra can increase overall corporate security or improve collaboration amongst remote workers, get in touch and we can speak to you about the various options available.

Justin Folkerts is Supra ITS’ Chief Technology Officer

  • March 25, 2020
  • Catagory

How Supra ITS is supporting customers during the Covid-19 pandemic

By : Justin Folkerts

Business continuity is nothing new to Supra ITS; it’s something we help our customers with so they can be ready for a disruption. The Covid-19 pandemic means those business continuity plans are being tested, and ours in play right now.

Because providing business uptime services is already a Supra key service offering and something we must maintain internally to a high standard, we’ve been able to shift gears to deal with the disruptions our customers are facing now. This includes our operations team working remotely for the foreseeable future as we are confident in our own regularly-tested operational preparedness—for us the transition was smooth and hopefully invisible to you, our customers.

Now that the Supra team is working remotely, we have shifted our support model that recognizes that many “nice to have” projects are being put on hold and the focus is on maintaining mission critical systems and data protection. The current support model recognizes that most of our customers are now working from home, so Supra has recalibrated to prioritize on end-user / access related issues so we can continue to deliver a reliable and stable an environment so your employees can continue to work remotely.

Because so many people are working from home, service providers such as Supra or remote collaboration services are seeing an increase in support requests, bandwidth utilization and requests for services. The global surge in telephone outages and conferencing system disruptions is to be expected, so just as everyone is being asked to flatten curve of Covid-19 cases through social distancing, we would ask that customers help us with “flattening the IT curve” with the following recommendations:

1)            For Supra support, use email (Support@supraits.com) or our portal, whenever possible.

2)            For phone support, our support team will take your request and then to move quickly to a different communication platform, including mobile, to reduce our load on the phone systems.

3)            We have implemented some internal limits on the time we spend on a support call. This does not mean we reduce how much time we dedicate to your support issue, only that we are now cognizant that a limited resource (phone lines) are in short supply.

4)            If your issue is not urgent, please indicate that it is not urgent, and we will prioritize those issues during non-business hours.

5)            If you have closed your office, please send an email to Support@supraits.com, indicating that your office is closed. We can adjust our monitoring, response and remediation processes to reflect the fact that this location is no longer staffed until it re-opens.

For obvious reasons we are limiting onsite visits for the foreseeable future. Support teams will assess each onsite request, with management approval. If deemed urgent and necessary, we will continue to support you 100%. If the request is not urgent or there is a work-around, our team will work with you to schedule an alternate date for an onsite visit that is safe and complies with Government of Ontario recommendations.

We’ve already received a few questions from you, our customers, so we’ve created a quick FAQ to help provide further information and will update as needed. Also bear in mind that any time of uncertainty, scammers, criminals and crooks will try to take advantage of the situation. Remain vigilant, and especially on-guard for email related hoaxes or malicious content.

  • March 12, 2020
  • Catagory remote working

How employees can adapt to remote working

By : Sanjeev Spolia

One prescription for reducing the spread of the Coronavirus is to encourage remote working. But although working from home is par for the course for some people, many businesses and employees are used to filling chairs at the office.

Being productive at home and having the right tools to support remote workers can be a learning curve for everyone. The good news is that because many organizations already operate this anyway, there’s plenty of tools and best practices that can be adopted.

For employees, remote working not only requires the right tools, but also a change in mindset from what they’re used to. Working from home productively requires a routine, and not one size fits all. While there are many perks to working remotely, such as no longer having to spend time commuting on congested streets or on public transit, you need to continue to have work-like structure and schedule at home.

  • Have a routine: Many prefer being in an office because of the inherent structure which can be hard to maintain if you’re new to remote working. But having a schedule when you’re working from home is essential. You should start your workday at the same time you would if you were going into the office. Be sure to finish work around the same time everyday and leave it until the next day.
  • Dress appropriately: You wouldn’t wear your pajamas to the office, so it’s good practice to change into clothes while remote working to get you in the right frame of mind. You can still be comfortable, however, so jeans and a comfortable shirt is enough, much like casual Fridays at the office. The goal is to make sure you’re in work mode, not relaxation mode.
  • Set aside office space: Most freelancers and seasoned remote workers set aside a dedicated work area. It doesn’t have to be a separate space with a door that closes, just a small set up in the corner of a room or even just a laptop at the end of a kitchen or dining table. While it may be tempting to work on the couch or even in your bed, it’s harder to get into work mode if you’re too comfortable. Ultimately, figure out what works best for you.
  • Take breaks: Just as you’d want to get away from your desk at the office throughout the day, it’s important to have a change of scenery when remote working. Try not to eat in work area if possible and make a point of getting out of the house, even just to do an errand your neighborhood if you can. One of the perks of working from home is getting a few chores done during the day that normally you’d have to do in evening hours.
  • Stay in touch: If you’re used to bantering with co-workers, remote working will be a bit of a shock if you’re suddenly doing it everyday after years of going into work. If possible, use communication tools to reach out to colleagues, even if to say good morning at the beginning of the day, and have meetings using video apps if possible.

Remote working can be very productive, but it requires the right mindset, especially if you’re not used to it. Even before the Coronavirus outbreak, telecommuting was on the rise, which means employees need to adapt and organizations must have the tools in place to support them—we’ll talk about those next time.

  • February 13, 2020
  • Catagory Multi-Cloud

Public cloud platform choice should be guided by business needs

By : Justin Folkerts

There’s a lot to be said for having a single public cloud platform for all mission critical workloads, especially if it’s through managed service provider because you know who to hold accountable if something goes wrong.

Different public cloud platforms have their unique strengths and should be chosen based common business and user requirements, as well as niche workloads

But the rise of multi-cloud reflects that different public cloud platforms have their unique strengths and are better at some things than others. Some are geared for high a volume of transactions with reliability for busy periods, while others are better for low priority workloads, such as backups. Some public cloud platforms require a great deal of technical know how from the customer, while others have easy to use drag and drop interfaces.

You might use one platform for business users to support collaboration, while another is more appealing to technical staff and developers working on custom applications that aren’t yet in production. Your industry and the nature of your business, as well as how your people are organized, also influence what public cloud platform make the most sense for you.

Balance standardization with niche needs

If you’re an SMB, then you’re probably looking for the biggest bang for your buck when it comes to public cloud platforms. Even if you have the budget for multiple instances, you want to make sure they’ll improve productivity without making your IT team work harder or require a great deal of user support.

For general collaboration, you’re going to want something that’s easy to onboard users regardless of location and has a straightforward pricing model. This is especially true for organizations with multiple locations spread across a city, province or even across the country. Real estate, for example, includes brokers, agents and property managers geographically dispersed and handling a wide array of tasks and client information, and they will need to be productive on the go. Charities and other not-for-profit organizations, meanwhile, are particularly resource-constrained, so they want something that requires little technical management.

Either Microsoft Office 365 or Google Docs are likely to tick all the boxes for most general collaboration and productivity needs, including email integration to keep people in touch. However, there may be some business users who have specific needs, such as sales and marketing, so you’re possibly looking at another public cloud instance for a CRM tool. The good news is that many public cloud platforms from different vendors do play nice and offer integrations, so they will work well in tandem.

If you can standardize on a select number of public cloud platforms for business users, you’ll make productivity gains while lowering your total cost of ownership and keep IT staff freed to work on other projects. However, certain user groups within the organization may have specific, niche requirements.

Pick the right public cloud platform for the right workload

Cloud-based collaboration and communications are table stakes for most organization, but certain industries turn to public cloud platforms for workloads that are unique and often seasonal.

Despite being resource constrained, charities and other not-for-profit organizations may have busy seasons for donations that require a robust technology infrastructure to support online donations. Similarly, the education sector has busy periods where prospective students are bombarding them with applications. Municipal governments also have their busy seasons, such as registration for seasonal community programs, while retail must be sure their e-commerce and point of sale systems are ready for the spike in shopping from Black Friday to Boxing Day Week.

These workloads tend to be a little more unique. Unlike collaboration tools where features and ease of use and management are deciding factors, other compute and storage needs of SMBs are all different and heavily influenced by the nature of their respective industry and regulatory environment. Reliability and redundancy are especially critical, and given that these workloads are most customized, require technical expertise to deploy them on the most appropriate public cloud platform.

A multi-cloud strategy enables organizations to leverage the ideal public cloud platform for the right business need. Although some can be set up easily with and run with little IT support, others might benefit from the expertise of a managed service provider who can help you get the most from your public cloud deployments.

  • January 27, 2020
  • Catagory Multi-Cloud

Multi-cloud security includes securing public cloud instances

By : Justin Folkerts

Effective, robust multi-cloud security can’t be an afterthought. Securing public cloud instances is one of many significant operational considerations when embracing a multi-cloud strategy.

By making multi-cloud security an upfront priority, you prevent a lot of headaches that would inevitably pop up down the road, including interoperability issues. It also gives you a template for best practices and policy when securing public cloud instances in the future.

Draw a map of your multi-cloud security

Effectively securing public cloud instances should be guided not only by today’s needs from the platform but also how it might meet future business requirements as part of a broader multi-cloud environment. You need to align your business drivers for running multiple clouds with a security strategy so you can reduce—if not eliminate—weak links that can lead to data breaches and non-compliance with regulatory requirements and privacy legislation.

Define cloud workload security requirements

Multi-cloud’s reason for being reflects the trend toward lines of business and different areas of IT wanting to use the best cloud for the workload based on feature and performance needs. But multi-cloud security is no different than hybrid cloud environments in that you must keep in mind data confidentiality, integrity and availability.

Evaluate built-in cloud security features

Each public cloud platform comes with its own built-in security controls but securing public cloud instances will vary from provider to provider, even if the service is the same. How Amazon Web Services (AWS) secures a backup service offering will differ from that of Microsoft Azure, for example, so make you must understand the embedded security controls and tools for each cloud platform, and which ones are switch on by default, such as data encryption. Once you’ve established foundational multi-cloud security, you can augment appropriately on a per-platform basis.

Layer on additional security as needed

Multi-cloud security requires consistency. Once you understand what’s already built into the various cloud platforms you’ve spun up for each workload, you can add more layers, including third party tools, so you’re always applying global security policy automatically no matter how your multi-cloud environment grows or changes. Automation is critical to effectively securing public cloud instances in a scalable manner that keeps your overall environment manageable.

Multi-cloud security means 24/7 monitoring

Securing public cloud instances in a hybrid model usually means relying on security tools from a specific provider or one you’ve selected for monitoring your on-premises environment. Multi-cloud security means you must maximize visibility across your entire portfolio of cloud deployments and any other systems with which they may interact.

Multi-cloud security requires significant forethought if you’re achieve and maintain the necessary visibility to mitigate risk and meet today’s ongoing compliance and regulatory pressures. Securing public cloud instances in a multi-cloud environment also means knowing for certain who’s responsibility for what and establishing practices so you can scale and automate security with the pace of business and a cloud-first strategy.

  • December 11, 2019
  • Catagory Managed IT Services

Be Mindful of Technology Trends for the Coming Year

By : Sanjeev Spolia

Even as 2019 starts to wind down, it’s hard not think about the year ahead and how best to focus our energies—including IT operations. It’s safe to say the more things change, the more things stay the same as many of challenges will continue into 2020 as they have in previous years.

However, these challenges continue to evolve and coming up with a strategy for them can better prepare you for emerging technologies and trends that are bound to affect your business operations and your IT infrastructure, if sometimes only indirectly.

Security

It seems a little obvious to say security is important—most consider it table stakes when deploying and managing IT today—but it can never be overstated that it’s something you must keep on top of. Threats to data and applications, either from human error or malicious threats such as malware and hackers, are never going to go away. If you only make one New Year’s resolution, make it to get your arms around security. The next year will go smoother operationally with better visibility into what’s going on across your network, and what’s happening to your data. Both your C-suite and customers will benefit.

Compliance and Privacy

Security should not be confused with compliance and privacy, and vice versa, but all three are heavily intertwined. Security is an essential part of being compliant with privacy legislation, and there’s consequences for not being able to adhere to the various regulatory frameworks and legislation in play. The European General Data Protection Regulation (GDPR) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) aren’t going anywhere, and the state of California has its own privacy legislation in the works. Despite their countries of origins, their impact can penetrate many other jurisdictions worldwide. If you don’t know if and how these and other rules affect you, make 2020 the year you figure out for certain.

Data Governance

Part of compliance is data governance, but even without privacy legislation at play, there’s plenty of reasons to have a strategy in place to manage the exponential growth of information. Whether it’s practical considerations such as storing it cost effectively or making it better available for business applications, the time to get a handle on your data is always now because it’s only going to grow in volume and velocity.

Multi-cloud

As public clouds platforms proliferate and widen their scope to offer more services and handle more workloads, a multi-cloud model has emerged that reflects the reality that business requirements from various cloud platforms differ. Some are better suited for handling the application and data demands of marketing and salespeople, while others are better geared for processing a high volume of transactions, rapidly and reliably. Although a public cloud provider may do everything a business needs, it can also mean compromising on features or performance. A best-of-breed, multi-cloud approach reduces dependence on any single public cloud platform while preserving the flexibility to move workloads between providers.

Business Intelligence and Data Analytics

Getting a handle on your data is essential if you want to make good use of it. No matter than size of your organization, it’s full of information that can help you optimize operations and business processes while improving your marketing, whether it’s by helping you land new customers or keep the current ones happy—even upselling them to buy more of your products and services. Business intelligence certainly isn’t new, but because every organization is swimming in information, it’s no longer a luxury. If you’re not tapping into it for competitive advantage, others in your industry certainly are.

The Internet of Things / Operational Technology

Some of that data is coming from new and interesting place as the Internet of Things and operational technology (OT) devices are increasingly comprising enterprise networks. Traditionally segmented from IT infrastructure, OT endpoints in manufacturing and municipal facilities that deliver water and power are being added to existing IP networks. These pose challenges from a management and security perspective, but also present opportunities to innovate based on the data that’s ingested, as well as optimizing business processes.

Automation 

Gone are the days of throwing more people at a problem. Even if money is no object, it’s no longer feasible to do every task manually—people just can’t keep up. In the rush to try, human error can lead to misconfigurations that impact security posture, compliance and the customer experience. It means your IT teams aren’t focusing on strategic initiatives and you’re not focused on your core business. Whether it’s automating through emerging technologies enabled by artificial intelligence or handing off repetitive tasks to a business process services provider, you need to make smart decisions about who does what and why.

A new year always brings new opportunities and new challenges. No matter the size of your business or industry, all these technology trends are bound to affect you in some way. Understanding how is the first step, and that’s where a managed IT services provider can help. They’ve already helped other customers navigate the terrain and develop best practices that you can implement to move your business forward and improve the bottom line.

Choosing the right public cloud is tough enough even when you’re only looking to migrate a single application. Figuring out the right mix for a multi-cloud environment brings with it a much more complex set of considerations.

When building your multi-cloud environment, choosing the right public cloud should be guided by business requirements and a managed IT services provider

It doesn’t help matters that there’s a lot more choices. The major providers, including Amazon Web Services (AWS), Microsoft Azure, Google Cloud and Oracle Cloud, are all offering an increasingly diverse set of services. And as the transition to on-demand IT in a multi-cloud environment accelerates, choosing the right public cloud, or multiple ones, can be overwhelming for an IT decision maker.

Find balance in multi-cloud

There’s an appealing simplicity about selecting a single cloud platform that will meet all your needs, but a multi-cloud environment means you’re not fully dependent on a single vendor. In the same way there’s value in having a best-of-breed approach to applications to meet specific business needs, so too is there in taking a best-in-class approach to multi-cloud providers.

Choosing the right public cloud should be guided by business requirements and lead to best provider for the task at hand. Some applications and data sets may require especially high transfer speeds, while others prioritize maximize uptime in a Service Level Agreement (SLA). Your multi-cloud environment should ultimately reflect how you need to do business, rather than changing your processes to match how the cloud provider operates.

Improve security and resilience to mitigate risk

Choosing the right public cloud can help you bolster security and your organization’s overall resilience if you can effectively match your requirements as you build out your multi-cloud environment.

When it comes to security, cloud providers can potentially bring a lot to the table. In addition to securing their own infrastructure, they can apply the same capabilities to your mission-critical data. However, a multi-cloud environment still means there’s a shared responsibility for security, so make sure who’s responsible for what.

In addition to shoring up your security, a multi-cloud environment can add resilience through redundant backup and recovery to ensure business continuity when disaster strikes, whether it’s something small and simple such as hardware failure or large-scale natural disaster. By choosing a cloud platform that improves both your security and resilience, you can better manage risk, and a multi-cloud environment means that if one provider runs into problems, you can turn to another to quickly take over.

Choosing the right public cloud adds agility

The ability for one provider to take over from another supports another key benefit of a multi-cloud environment—agility. The whole point of multi-cloud environments is you can mix and match, and any providers you ultimate select should work together seamlessly so you can flexibly invest in each platform based on application and data needs driven by business growth.

Building your own multi-cloud environment can seem overwhelming, but an experienced managed IT services provider can help with choosing the right public cloud for each workload and help you weave different ones together to achieve flexibility and scalability.