Scheduling software is rapidly replacing dedicated teams of dispatch techs in the integral role of directing service reps throughout their daily appointments. The need to exercise far greater and tighter control over a truck fleet is a challenge every multi-location organization faces today and this growing John Deere dealership turned to Supra Its for a custom solution tailor made to fit the bill.
"It has virtually eliminated the dozens of phone calls that used to take place, checking when the truck would be available and where the driver was going. Everyone has access to the information and that makes everyone more efficient."
The system not only provides better service to customers, it also eliminates one of the major friction points between stores and departments.
A matter of efficiency1
A matter of efficiency
One of the challenges of a multi-store dealership is communication and nowhere is that more evident than in the area of trucking. In the past, organizations with multiple stores would have a dedicated delivery truck at each location but in today's market such an arrangement is just not an economical choice. Neither, for that matter, is a single truck if it requires a full-time dispatcher to schedule all of its pickups and deliveries.
The challenge of an effective scheduling application is its ability to provide the necessary information in real time and at all locations so that employees can make informed decisions. As a web-based application our solution made that requirement a reality and due to the 24/7 nature of the Internet, shipping requests could be placed at any time, day or night, and scheduling procedures could be made at the earliest possible opportunity.
The system not only provided better service to customers, it also eliminated one of the major friction points between stores and departments. Everyone was able to use the same system to schedule a truck and everyone had access to the same information.
Having less trucks making all of a dealership's local and inter-store deliveries allows an organization to invest in fewer but higher quality vehicles that can handle all their needs, big or small.
End to end accountability5
End to end accountability
With their new system in place it was possible to virtually eliminate the dozens of phone calls that used to take place - checking when a truck would be available and where the driver was heading. One look at the calendar and employees could know where any soft spots were, salesmen could see that they were not promising the impossible, service managers could know when to expect machines, and drivers could schedule their own trips without oversight or unneccessary calls for verification.
The right tools6
The right tools
Utilizing their central dispatcher to their full potential was realized with a comprehensive suite of transportation dispatch software that puts all the vital facts at their disposal. Give people the right tools and they will find the efficiencies.